Your family’s care information deserves clear protection.

1. Who we are and what this policy covers

OurLyf is a family-care coordination service provided by Diffusion Solution. It helps authorized family members, caregivers, care-home staff, and other invited participants organize care plans, everyday updates, appointments, messages, and related information.

OurLyf is not an emergency service, medical device, or substitute for professional medical advice. If someone may be in immediate danger, contact local emergency services.

2. Information we collect

Account and contact information

We process information such as your name, email address, account identifier, role, sign-in records, and contact details you provide for invitations or notifications.

Care and health-related information

You and other authorized participants may provide care plans, medication instructions, appointments, routines, measurements, symptoms, wellbeing observations, care-home updates, consent choices, messages, and information about the person receiving care. This may be sensitive health information.

Photos, documents, audio, and transcripts

When you choose to use capture features, OurLyf may access the camera, microphone, files, or photos you select. Uploaded content can be processed to create a transcript or organize proposed care information. You can review and correct extracted information before confirming it.

Device, security, and usage information

We process limited technical information needed to operate and secure the service, such as device registration and attestation data, IP address, browser or app information, request timestamps, diagnostic events, and security audit records. We do not use this information for advertising.

Billing information

If paid subscriptions are enabled, payment details are collected and processed by our payment provider. OurLyf receives transaction and subscription status information but does not store full payment card numbers.

3. How we use information

We use information to:

• create and secure your account;
• provide care plans, reminders, updates, messaging, and family coordination;
• apply the visibility and consent choices selected by authorized users;
• process user-requested speech, documents, photos, and text;
• send invitations, alerts, and notifications you enable;
• manage subscriptions and prevent fraud or misuse;
• diagnose problems, maintain reliability, and protect users; and
• comply with applicable law and enforce our agreements.

AI-assisted processing

OurLyf uses Microsoft Azure AI services to help transcribe, translate, and organize information that you submit. AI-generated suggestions may be incomplete or incorrect. OurLyf provides review and confirmation steps before proposed information becomes part of a care plan or confirmed update. We do not use your sensitive care information to serve advertising.

4. How information is shared

We may share information in the following limited circumstances:

• People you authorize. Information is shared with family members, caregivers, clinicians, or care-home staff according to invitations, assignments, consent, and visibility settings.
• Service providers. We use providers that help deliver hosting, storage, authentication, AI processing, communications, diagnostics, and billing. These include Microsoft Azure and, when applicable, Stripe and configured email, text, or messaging providers.
• Legal and safety reasons. We may disclose information when reasonably necessary to comply with law, respond to valid legal process, protect rights and security, or address fraud and abuse.
• Business changes. Information may transfer as part of a merger, acquisition, financing, or sale, subject to appropriate confidentiality and notice requirements.

We do not sell personal or sensitive user data, and we do not share care or health information for targeted advertising.

5. Your choices and device permissions

Camera, microphone, photo, and file access are requested only when you choose a feature that needs them. You can deny or revoke device permissions in your operating-system settings, although the related feature may stop working.

Within OurLyf, authorized users can choose who receives an update, manage care-circle participation, disconnect integrations, disable external alerts, and revoke private calendar links.

6. Data retention

We retain account and care information while it is needed to provide the service, maintain the care record selected by authorized users, comply with legal obligations, resolve disputes, and protect the service. Retention periods vary by data type and configuration.

Temporary uploads and expiring message attachments are removed according to configured retention controls. Security, audit, transaction, and legal records may be retained after an account deletion request when necessary for legitimate compliance and security purposes.

7. Security

We use administrative, technical, and organizational safeguards designed to protect information, including encrypted network connections, authentication, authorization checks, tenant and patient access controls, audit records, and restricted service credentials. No service can guarantee absolute security.

9. Children

OurLyf is intended for use by adults and authorized caregivers. It is not directed to children for independent use. Adults who add information about a child or dependent are responsible for having appropriate authority and consent.

10. International processing

Our service providers may process information in countries other than the country where you live. Where required, we use appropriate safeguards for international data transfers.

11. Changes to this policy

We may update this policy as OurLyf changes. We will update the effective date and provide additional notice when required by law.